Potential problem with HP Instant Ink

[seanlj021276]

My black ink cartridge isn’t printing anything out. I’m a subscriber to Instant Ink but the tool that would send me a replacement cartridge says that the ink level on my black ink cartridge is fine. Whereas I can see that it’s not because nothing is printing out using black ink. Help please

[Kumar0307 · Accepted solution]

@seanlj021276, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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