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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bridget09
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Print Quality Issue 910 ink

HP Recommended
inkjet 8035
Chrome OS

I installed some new 910 inkjet ink and got defective cartridge messages.  Printer wouldn't print.  Went to staples, walmart and target for new ink and there is none to be found.  Was told there was a 910 ink recall.  Contacted HP and they sent me the blue and yellow ink replacements.  Since then, I am having major print quality issues.  I cleaned the printer heads and that worked temporarily.  I think the old defective cartridges damaged my printer.  Now when I log into HP it says my printer is out of warranty as of 12/10/20.  So I've had this printer for one year, their defective cartridges damaged it and now it is out of warranty so i have to buy a new printer?  This is unacceptable.  Anyone experiencing a similar issue and have you found a workable solution?

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Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@bridget09

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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