Print Quality

[ShoeBoxTaxes]

I purchased this fairly expensive printer, and was told that it came with a warranty. Good. I have a business to run, and need a printer that is going to provide quality printing consistently. That's why I spent a little more, to go with what was supposed to be a GOOD printer, instead of (I thought) saving money and having to replace it repeatedly.

Apparently, HP is not the answer.

Within 2-3 months, printing quality was bad, so I called. They worked with my administrative assistant to fix it, after dicking with it for several hours. Fast forward a few weeks, and it printed **bleep** again. I called and asked them just to replace it. They said they would fix it instead. This continued to happen, over and over again. Now the warranty has run out, so they won't help me fix it any more, and the print quality is absolute **bleep** so it's completely unusable. I now own a $500 doorstop.

Do I have any recourse at all? Obviously, if they don't help, I'm never going to buy another HP again. But I'm small potatoes. I'd like to think someone at HP gives a **bleep** about customer service and won't just say "so what if we lose a few customers along the way,"

[Kumar0307]

@ShoeBoxTaxes, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

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