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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-14-2021 01:14 PM

HP Recommended
Product: Office Jet 4500 Wireless

I have a HP  Office Jet 4500 Wireless Printer.  I was printing with no problems.  Then I got the message: "Refer to device documentation to trouble shoot.  I could not find any information.  Then I got the message: "Print cartridge problem."  I have done all the recommendations and continue to receive the same messages.  Can anyone help please?  I am using HP 901 ink cartridges.

Category:
2 people had the same question
3 REPLIES 3

‎10-17-2021 10:15 AM

HP Recommended

@SusanD3

 

Welcome to the HP Support Community.

 

Do you've any other ink cartridges to try with?

 

Let us know!

 

Thanks 🙂


I am an HP Employee

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‎10-18-2021 10:41 PM

HP Recommended

I have tried using the old cartridges I took out, and also replaced with new cartridges, costing me close to $100.00.  The black cartridge is the one giving me problems.  So now, not only does my printerr not work, but I have opened new packages, and cannot take them back.  In all honestly, this is a ridiculous.  I cannot afford to waste any more money on new cartridges.

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‎10-20-2021 04:32 AM

HP Recommended

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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