Print heads need cleaning

[Patelloyd]

I purchased an HP 6458e about a year ago and print quaity was good. I did not use the printer for 9 months and no ink now appears on the print paper when it prints. Twice I performed the HP Smart 2 levels of self-cleaning using the HP Smart tools. I also have replaced both cartridges with new cartridges. I am thinking I need to manually clean the print head with a Qtip or some other manual cleaning. Any suggestions? Otherwisem, I will have to replace it after only light useage, which would be unfortunate.

[Nal_NR]

Hi @Patelloyd,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing. 

Update the firmware. Click here

If you have performed all the steps from this document and still having issues, then either the cartridges are faulty or the printer needs to be checked.

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Patelloyd]

Hi Elohi

i have done all of the above including updating OS firmware. When printing, there is no black print and color is very faded. I have done the HP cleaning steps multiple times. Anything else I should try before giving up and buying a new printer? This one is only one year old, but I went 9 months without using it. Both cartridges are new.

Thank you.. 

[Nal_NR · Accepted solution]

Hi @Patelloyd ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!