Print quality diminished completely

[Areda]

Hey everyone! I am having big issues with my HP printer. It has stopped printing quality prints and now just prints in streaks. I have tried replacing cartridges, cleaning and aligning the print heads but nothing is working. Any suggestions?

[Kuroi_Kenshi]

Hi @Areda,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Meanwhile, you can try these steps.

https://support.hp.com/in-en/document/c01980797

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Areda]

Hi! Yes, the model is Officejet Pro all-in-one 6978.

[Jerry_57]

Kindly clean the printhead
 

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
 

CAUTION:
 

Never turn off the printer without ink cartridges installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
 

On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.

Touch Clean Printhead, and then touch Continue.
 

After the cleaning completes, a Test Page prints.

Please share the test page with us.

[Areda]

Hi Jerry. Thank you for your reminders. I stated in my original request I have cleaned and aligned my printheads several times with no success. Anything else it could be? 

[Jerry_57]

HI @Areda,

Kindly share the image of the ink cartridges with us.

[Areda]

Sure. I am on the HPink program, so they are HP ink cartridges. What exactly would you like to see in the picture so I can make sure to get the right images for you? For example, did you want to see them installed, or should I take each out so you can see the well? Or something else?

Also here is an example of the issue. 

I seem to be having issues with just the blue ink

[Kuroi_Kenshi]

Hi @Areda,

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Take care and have a great day ahead! 

Kuroi_Kenshi

Best Regards,