Print quality won’t improve with advanced cleaning

[Emily9281]

I have run multiple cartridge cleanings on my printer and still it’s only partially printing the  words/images etc. the cartridges are relatively full.

[zoey7886]

@Emily9281, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding print quality issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP ENVY 5055 is having print quality issues despite cleaning the cartridges multiple times. Here are some steps to troubleshoot and potentially resolve the problem:c

1. Check Ink Levels and Cartridges

• Even though the cartridges show they are relatively full, they may still be clogged or defective.
• Try removing and reinstalling the ink cartridges.
• Use a lint-free cloth to gently wipe the cartridge nozzles and the printer's ink contacts.

2. Perform a Printhead Cleaning (Deep Cleaning)

• Since you've already tried basic cleaning, check if your printer has an Advanced Cleaning or Second-Level Cleaning option in the HP Printer Assistant or HP Smart app.

3. Check Print Settings

• Go to Control Panel > Devices and Printers.
• Right-click on your printer and select Printing Preferences.
• Ensure the Paper Type and Print Quality are set correctly (try Best mode instead of Normal or Draft).

4. Run a Print Quality Diagnostic Report

• On your printer’s touchscreen:
  • Open Setup > Tools > Print Quality Report.
  • If you see missing lines or streaks, align the printhead by selecting Align Printhead in the printer’s settings.

5. Try Different Paper and Connections

• Use high-quality paper to see if the issue is related to paper absorption.
• If you're printing wirelessly, try using a USB cable to eliminate network-related issues.

6. Reset the Printer

• Turn off the printer and unplug it from power for 60 seconds.
• Plug it back in, turn it on, and retry printing.

7. Replace the Ink Cartridges

• If nothing works, the ink cartridges may be defective. Try using new HP original cartridges.

Let me know if the issue persists! 😊  

Take care, and have an amazing day!  

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Regards,