Printer 8028e. Not printing black

[Leslie000]

Harlyvuse and every time I want to will not print just replaced all cartridges again

[VikramTheGreat]

Hi @Leslie000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That refusal to print black, even after replacing cartridges, can feel really frustrating, especially when color still works fine! Let’s address this step-by-step to restore your OfficeJet Pro 8028e’s black printing:

1. Confirm Genuine HP Cartridge & Proper Seating

• Ensure you're using genuine HP black cartridges; non-HP cartridges may not be fully compatible.
• Open the cartridge door, remove the black cartridge, then reinsert it firmly to ensure correct contact.
• Inspect the copper contacts on both the cartridge and the carriage; if dirty, gently clean with a lint-free cloth.

Max shared these steps in the HP Support Community, and they often resolve intermittent black printing issues.

2. Run a Print Quality or Test Page

• On the printer’s control panel, go to Settings → Reports → Print Quality Report.
• This will show if the black ink is missing, faded, or misaligned, helping pinpoint where to focus next.

3. Clean the Printhead (2–3 Cycles)

• Go to Settings → Printer Maintenance → Clean Printhead.
• Perform the cleaning cycle up to three times if needed; each cycle flushes out clogs that block black ink.

4. Update Firmware & Reset the Printer

• In the same Maintenance menu, select Update the Printer to fetch the latest firmware. This can fix bugs affecting ink delivery.
• After updating, power-cycle for a full reset: 
  1. With the printer on, unplug the power cord from the rear and the wall.
  2. Wait 60 seconds, then plug it back in and power it on.

This resets internal electronics and clears residual firmware glitches.

5. Try HP’s Virtual Assistant and Official Guide

• Visit HP’s helpful guide for black or color ink issues:
  🔗 Fix HP Printer Color or Black Ink Not Printing | HP® Support
• The Virtual Assistant can walk you through advanced diagnostics specific to your model.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat