Printer 9018e - cartridge problem

[Tracey_Westlake]

Hi,

I had a message saying that my cyan ink cartridge had run out and to replace it.

All the other cartridges were OK so I just replaced the cyan as the machine requested

Afterwards it then said that the yellow and magenta cartridges were depleted and that they had to be changed to continue.

Why would this be when it was only the cyan one that had run out?

This is the first cartridge to have run out since installing the machine so I am not sure if this is right.  I can't believe it is as surely the cartridges work independantly of each other.

[Nal_NR]

Hi @Tracey_Westlake,

Welcome to the HP Support Community. 

I'd like to help!

Please go through the document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Tracey_Westlake,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Tracey_Westlake,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.