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‎12-11-2021 06:53 AM

HP Recommended
Product: Deskjet Ink Advantage 3835
Operating System: Microsoft Windows 10 (64-bit)

Hello,
A few weeks ago my printer stopped printing words, or any document I sent to it (everything came back as blank paper). The only things I managed to print are the diagnostic pages, in some of which, words were also missing, and it printed only brackets and random colors.
I've done every possible diagnostic run, be it from the website, virtual assistant, or the apps themselves, and nothing helped. The only thing I didn't do yet is swap cartridges, which can still work based on the data the printer shows. (I also managed to print black brackets as I mentioned before, therefore I don't think it's because of the ink). Is there something I can do to fix the problem? or is it a serious problem and I need to get the printer itself fixed?

 

Thanks in advance.

Category:
1 REPLY 1

‎12-11-2021 10:18 AM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Deskjet Ink Advantage 3835. The black brackets printed in the test page are actually printed with a mixture of color inks and black so they will show even if black or one or more colors are not printing correctly.  It sounds like you have an issue with the black cartridge.  .


Bob Headrick,  HP Expert

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