Printer Envy Pro 6458

[wgsftim]

Printer will not print      sounds as though its printing, but page is blank     It will copy a page just fine

so, I know it's not a cartridge issue  ???

[Jay_G24]

Hi @wgsftim,

Welcome to the HP Support Community

 I'd like to help!

I understand you are facing print quality issues

To assist better- What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

Load plain white paper in the paper tray.

On the printer control panel, touch the Settings icon , and then touch Tools.

The Tools Menu displays.

Touch Print Quality ReportPost the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[wgsftim · Accepted solution]

Thanks for the reply and offer but I solved the issue    I replaced the ink cartridge on a hunch and it worked

printing fine now

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us. 

Have a great day ahead!

Please click “Accept as Solution” if you feel I my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!