Printer Ink

[Michelleh1221]

I purchased a 910 XL black ink today. Installed but now printer is saying it is not genuine and won't print. It is genuine HP ink

[Jerry_57]

Hi @Michelleh1221,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It can be frustrating when a genuine HP ink cartridge, such as the 910 XL black ink, is not recognized by your printer. Here are some steps you can take to troubleshoot and resolve the issue:

Ensure Proper Cartridge Installation:
 

• Open the printer's access door and check if the cartridge is installed correctly in its slot. Make sure the cartridge clicks into place properly.

Contact Points Check:
 

• Turn off the printer and remove the cartridge.
• Inspect the copper-colored contacts for any debris or smudges. Clean them gently with a lint-free cloth if necessary, without touching the nozzles to avoid clogs.

Firmware Update:
 

• Ensure your printer's firmware is up-to-date https://support.hp.com/us-en. Outdated firmware can cause recognition issues with newer cartridges.
   
• You can check for updates on the printer's control panel or through the printer software on your computer.

Reset the Printer:
 

• Turn off the printer and unplug it from the power source for about 60 seconds.
• Plug it back in and turn the printer on to reset the system.

Verify Cartridges and Printer Compatibility:
 

• Cross-check that the 910 XL cartridge is compatible with your specific printer model.

Check for Cartridge Protection Features:
 

• Your printer might have a cartridge protection feature enabled that prevents it from using cartridges not assigned to the printer.
• Refer to your printer's Embedded Web Server (EWS) to disable any cartridge protection settings.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support