Printer Only Printing 1/3 of Page or Not Printing at All

[HermioneDove]

Hello,

I'm experiencing an issue with my [Printer Model] where it only prints about 1/3 of the page, or sometimes it doesn't print at all. When I send a print job, it either stops partway through, leaving the rest of the page blank, or nothing comes out at all.

I've already tried:

Checking ink/toner levels

Restarting the printer and my computer

Updating or reinstalling printer drivers

Running the HP Print and Scan Doctor (if applicable)

Ensuring the printer is connected properly (Wi-Fi or USB)

Despite these steps, the problem persists. Any advice or troubleshooting suggestions would be greatly appreciated!

Thank you.

[zoey7886]

@HermioneDove, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer only printing 1/3 of page or not printing at all! 

We're thrilled to have the opportunity to assist you and provide a solution.  

You’ve already covered some important troubleshooting steps — that’s a great start! Since the issue persists, let’s try a few more things:

Check for Paper or Obstructions:
Open the printer and check if there’s any paper jam or debris inside that might be interrupting the printing process. Even a small piece of paper can cause misfeeds.

Clean the Printhead:
Sometimes clogged printheads can cause incomplete printing. You can clean the printhead through the HP Smart app or the printer's control panel:

• Open the HP Smart app → Go to Printer Settings → Select Maintenance → Choose Clean Printhead.

Set Printer as Default:
Make sure the DeskJet 2742e is set as the default printer on your computer:

• Go to Control Panel → Devices and Printers → Right-click your printer → Set as Default Printer.

Print a Test Page:
Try printing a test page to see if the issue persists:

• On the printer's control panel, press and hold the Cancel button and the Start Color Copy button together.

Reset the Printer:
A simple reset can sometimes fix deeper issues:

• Turn off the printer → Unplug it from the power source → Wait for about 60 seconds → Plug it back in and turn it on.

If none of these steps resolve the issue, let me know — we can explore more advanced troubleshooting together. 😊

Looking forward to hearing from you!  

Take care, and have an amazing day!  

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Regards,