Printer Region Change

[Shelly_bobs]

Good Morning, 

I purchased my Hp DeskJet 3630 All-in-one printer in the UK. I have since moved to South Africa. I need to change the region of the printer that I can use South African specific HP Ink Cartidges on my printer as my current cartridges are finished and obviously not available in South Africa.  

Please advise:

1. How I go about changing the region on the printer?

2. What cartridges I would use once I have change the region?

Many Thanks, 

Shelly

[Rita_R2]

Hi, @Shelly_bobs, Welcome to the HP community.

Here are the links of accepted solutions for the same issue, Hope it helps you too:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Region-Change/m-p/9505637

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Change-region-on-printer/m-p/9676046

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[ShlomiL]

Hi,

You would need HP 123 genuine Black and Tr-Color cartridges for your printer in South Africa:

https://support.hp.com/us-en/document/ish_2405837-1980674-16

Once having both cartridges available you should contact HP Support in your country.

I have flagged this post for the moderators, so they may initiate a support agent contact you for assistance om this matter.

Hope that helps,
Shlomi

[Deep_World]

Hi  @Shelly_bobs, 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that you originally purchased your HP DeskJet 3630 All-in-One Printer in the UK and have since relocated to South Africa. Since HP ink cartridges are region-specific, a regional reset will be required before the printer can recognize and use cartridges sold in South Africa.
 

Based on the cartridge compatibility information provided, the supported cartridges for your printer in the Africa region is as below shared in the picture :

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions:

 

1. You need to have the printer full feature software installed on your computer.

2.you only need the cartridges purchased from the new region/country to which you want to reset it to.

3. Make sure HP App is installed too.

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset.

Take care and have an amazing day ahead! 

Regards

Deep_World