• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-08-2025 04:25 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 11

Hi,
My printer seems to have automatically updated to the wrong region and is now reporting that the toners I've been using so far are incompatible.
Can you help me diagnose and fix this issue, thanks.

Reply
1 REPLY 1

‎10-10-2025 12:36 PM

HP Recommended

Hi @Mihailo4,

 

Thanks for reaching out to us!

I’d like to inform you that a regional reset can only be performed if the printer has been moved from one geographical region to another (for example, from North America to Europe or Asia).

Could you please confirm whether you’ve recently moved to a different country or region with your printer? This will help us determine the next steps to resolve the issue.

Looking forward to your response!

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.