Printer asking for Setup Ink

[Megan157]

I needed to reconnect my printer to WiFi and was having trouble. I contacted support thru the chat and was given step by step instructions. The printer is now asking for the setup ink cartridges to complete set up. I do not have them as I have used and replaced the ink many times on this printer, it is not new. The person in the chat was not understanding the problem, asking why I do not have the set up cartridges and did not help me. I currently have a printer I cannot use because I do not have setup cartridges. Any suggestions?

[ferRX · Accepted solution]

Hi @Megan157 

• Important Note: This steps only works for
  • Envy 6055e printer models.

Try with the following steps to reset cartridges:

1. Turn ON the printer

          and open the lateral hatch access door to the   cartridges, until it locks in place.

     Keep it open.

• 

2.  Keep the door open and then press the Wireless button  for 5 seconds.

• (You need to turn printer to back and press Wireless button).
• 

3. After that close the hatch access door for the cartridges, press down the door.

• 
• Then just wait at least 10 seconds for the printer to restart.

4.  Now check that there are paper in the printer and send a document to Print.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.