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‎07-02-2021 03:28 PM

HP Recommended
Product: Go 6230e
Operating System: macOS 11.0 Big Sur

Hey can anyone help with these cartridge errors please? I’ve had the printer a week. Have the 6230e with 9 months free instant ink. New cartridges arrived almost immediately. I’ve put them in, printed 6 pages and now the colour cartridge is showing an error. Says it can’t communicate and therefore no ink will be sent.  Tried resetting the printer, reinstalling the cartridge and im not impressed. Went through to virtual chat last night and they can’t help because it’s US and I’m UK. I see there’s a case email that’s been sent to me but no reply as yet. 
can HP help here please?

thanks. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2021 04:58 AM

HP Recommended

Hi @doctorMICHY,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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3 REPLIES 3

‎07-03-2021 02:26 AM

HP Recommended

anyone?

 

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‎07-03-2021 04:58 AM

HP Recommended

Hi @doctorMICHY,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎07-03-2021 07:19 AM

HP Recommended

Hi there. I have replied to your message. Thank you. 

Was this reply helpful? Yes No
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