Printer does not print

[carola5]

hello

since i have cancelled my smart ink abo my printer no longer prints. i have changed the cartridges from smart ink ones back to the ones you buy in store but the alignment page prints out blank.

can someone pls help

[Dilip_18]

Hi@carola5,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing printing issues with the HP ENVY 5020 All-In-One Printer.

First, unplug the USB cable from the printer if present. Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them. Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.

Do a hard reset on your printer. To do this you just need to turn off your printer, unplug it for a few minutes and then plug the printer again. If that still doesn't work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.

If the issue persists then I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

[Mattern568]

Make sure there is paper in the tray(s), check the ink or toner cartridges aren't empty, the USB cable is plugged in or the printer is connected to Wi-Fi. And if it is a network or wireless printer, try using a USB cable instead.  jcpenneykiosk