-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer does not recognize instant ink cartridges

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
01-05-2022 03:07 PM
Product: HP Envy 6000 All-in-One Series
Operating System: macOS 10.14 Mojave
After a factory reset, my printer no longer recognizes my instant ink cartridges.
I have tried cancelling my instant ink plan to reinstate it, following the advice I saw on this forum here
But that did not work.
I have tried re-enrolling my printer, but because I can't print out the printer code without working cartridges, I can't seem to get past the enrollment page.
Furthermore, while the network connection is working, the printer connects to my HP Smart App and to my laptop, it is unable to connect on the instantink page, see screen shot below.
What do I do?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
1 REPLY 1
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.