Printer doesn't print

[Andy123455]

Hi, my printer doesn't print anything - I have tried from the computer, printing test pages, print quality test pages etc. The printer seems to think that it is printing because the printer head is moving and making noises as though it is printing, but no ink gets printed on the page - it is completely white.

The ink is about 50% full on both the colour and B&W cartridges.

I have tried running the cleaning tools, but they don't seem to have any impact.

Can anyone help please?

[Treeko]

Hi @Andy123455 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[Andy123455]

Hi, thanks for the reply, my printer is:
"HP ENVY Photo 6220 All-in-One Printer".

[Treeko]

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Andy123455]

My print cartridges are genuine, and I have followed the steps you have suggested, but this doesn't work. My printer is out of warranty. I haven't used the printer many times so I am surprised that it no longer is working.

[Andy123455]

Given that there haven't been any replies to the above, I'm guessing the only options are to throwaway the printer...

[Raj_05]

Hi @Andy123455,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 6220 All-In-One Printer is not printing anything, even though it appears to be attempting to print, there could be several possible reasons for this issue. Here are some troubleshooting steps you can follow to resolve the problem.

• Check Ink Levels: Ensure that your ink cartridges have sufficient ink. Low or empty ink cartridges can result in blank pages. Replace any empty or low ink cartridges with new ones.
• Check for Protective Tape or Seals: Sometimes, new ink cartridges come with protective tape or seals that need to be removed before installation. Make sure you've removed any such protective covers from the cartridges.
• Print a Diagnostic Page: Most HP printers have a diagnostic or self-test page option. Print a diagnostic page from the printer's control panel to check if the printer is capable of producing any output. If the diagnostic page prints correctly, the issue may be with your computer or software settings.
• Update or Reinstall Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupt drivers can cause printing problems. Visit the HP website to download and install the most up-to-date drivers for your printer model.
• Check Print Queue: Sometimes, print jobs can get stuck in the print queue, preventing new print jobs from being processed. Clear the print queue on your computer and try printing again.
• Clean the Print Heads: If the printer has not been used for a while, the ink nozzles may be clogged. Use the printer's built-in cleaning utility to clean the print heads. This process may need to be repeated several times if the nozzles are severely clogged.
• Align the Print Heads: HP printers often have an option to align the print heads. This ensures that the ink is properly distributed on the page. Run the print head alignment utility if available.
• Check Paper and Paper Settings: Ensure that you are using the correct type and size of paper for your print job. Also, check the paper settings on both the printer and your computer to ensure they match.
• Perform a Hard Reset: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can sometimes resolve minor issues.

By following these troubleshooting steps, you should be able to identify and resolve the issue with your HP ENVY Photo 6220 printer not printing.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support