Printer dysfunction

[Absolam]

When I print from my laptop print quality is fine, but when I print on surface of printer I get a wide black strip across on side of page where cartridge carriage runs.  How do I remedy this?  It began when I got rid of instant ink.

[Jay_G24]

Hi @Absolam,

I'd like to help!

Does the issue occur when try an make a copy or scan from the printer?

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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