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‎11-26-2021 08:59 AM

HP Recommended
Product: HP Pavillion All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

My husband and I both have an HP OfficeJet Pro 8025. Both our printers stopped printing out blue (cyan) ink. Any images that required blue ink, would come out either yellow or pink. We've tried all the recommended troubleshooting suggestions (i.e. align and clean printer heads, updates, unplugging to power reset) and even replaced the blue cartridge with multiple new HP cartridges and none of those things resolved the issue. We are still experiencing the issue. We are a custom home builder needing the blue for signatures on contracts and checks and to print our logo on letterhead and stationary. Has anyone else experienced this issue and how did you resolve it?Our printers are no longer under warranty. Thank you!

Category:
1 person had the same question
1 REPLY 1

‎11-29-2021 12:22 PM

HP Recommended

@Mlbiscuits

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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