Printer not printing jobs sent to it

[BenRamsay2014]

have been forced to setup printer in usb mode however there are no print jobs being printed once they are being sent tprinter in question, have tried to wifi connect the printer however this fails.

[Samrit26]

Hello,

Before I walk you through the proper troubleshooting path, I need to get a bit more detail so I don’t make assumptions.

Can you confirm the following for me:

1. USB connection

   • When connected via USB, does Windows 11 detect the printer as “HP Envy 6100 series” (or similar) in Printers & Scanners, or does it show as a generic USB device?

   • Are you printing from multiple apps or only one (e.g., Word, Test Page, Notepad)?

2. Driver installation

   • Did you install the HP Smart app or the Full Feature Software package, or are you using whatever Windows auto-installed?

3. Wi-Fi setup failure

   • When you attempt wireless setup, does the printer fail during:

     • Network discovery?

     • Password entry?

     • Final connection?

   • Any error code displayed on HP Smart or on the printer panel?

4. Printer status on Windows

   • In Windows → Settings → Bluetooth & devices → Printers & scanners, does the printer show anything like “offline”, “error”, or “driver unavailable”?