Printer not printing text

[MichelleDawn]

My HP Photosmart printer C310a isn't printing correcting.  The text won't print.  I tried online support and got a message saying the warranty is expired.  I tried to download more recent software and it wouldn't download.  I got an error message 0X80004005 -  parsing error.  It is an older printer, I've had it for a few  years now.  I'm wondering what my options are.  

[Nirvana_95]

Hi @MichelleDawn

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and perform the steps to resolve the print quality issue. Here is a link that will help: https://support.hp.com/in-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[MichelleDawn]

Thank you for your help.  I will look through the information you posted.  This started a little over a week ago, and the printer was working fine before then.   I changed the ink cartridges not long ago so I don't believe the cartridges need to be changed.  I thought the software might need to be updated and tried to do this but the software wouldn't download.  I will check the solutions you posted and get back to you.

It is an older printer, so I was wondering if that could be an issue.  I will see what happens.

[Nirvana_95]

Sure.

Keep me posted.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!