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Deskjet 3637
Microsoft Windows 10 (64-bit)

All the trouble-shooting programs say that the printer is OK. I have ink, but the genuine HP cartridge is not producing any print, or even a black smudge after cleaning, etc etc. Neither color or black. Have uninstalled and reinstalled and have the latest up dates. BEFORE I buy a new cartridge, how will I be sure that it will work and not have wasted my money?

W10, HP Deskjet 3637`

7 REPLIES 7
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@braxx201

 

Welcome to the HP Support Community.

 

Is it able to copy well?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

HP Recommended

No, NOT no sign of ink -blank page, even though the screen says I have ink.

****BY THE WAY, I am NOT getting any replies to my  email address even though I have checked that option!

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

I will do that.

BUT, I am STILL not getting email notifications of replies to my posts, including your reply.

HP Recommended

I tried HP support but it is not an option as I am out of warranty and any cost involved would be more than the worth of the printer.

HP Recommended

One "edge case" is when you need an OLDER driver for a piece of equipment. The new driver would not allow me to use third-party refilled ink cartridges, claiming they were “damaged.” I fixed the problem by rolling back that update, and installing an older driver that did not require “new and genuine HP” cartridges.

 

I found this somewhere and maybe that will get my printer working again.

Can SOMEONE tell me how to roll back an update to a previous point?

HP Recommended

@braxx201

 

Welcome to the HP Support Community.

 

Unfortunately that is not possible.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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