cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
braxx201
Level 2
38 21 0 0
Message 1 of 6
202
Flag Post

Printer not printing

HP Recommended
Deskjet 3637
Microsoft Windows 10 (64-bit)

All the trouble-shooting programs say that the printer is OK. I have ink, but the genuine HP cartridge is not producing any print, or even a black smudge after cleaning, etc etc. Neither color or black. Have uninstalled and reinstalled and have the latest up dates. BEFORE I buy a new cartridge, how will I be sure that it will work and not have wasted my money?

W10, HP Deskjet 3637`

5 REPLIES 5
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 847
Message 2 of 6
Flag Post
HP Recommended

@braxx201

 

Welcome to the HP Support Community.

 

Is it able to copy well?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
braxx201
Author
Level 2
38 21 0 0
Message 3 of 6
Flag Post
HP Recommended

No, NOT no sign of ink -blank page, even though the screen says I have ink.

****BY THE WAY, I am NOT getting any replies to my  email address even though I have checked that option!

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 847
Message 4 of 6
Flag Post
HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
braxx201
Author
Level 2
38 21 0 0
Message 5 of 6
Flag Post
HP Recommended

I will do that.

BUT, I am STILL not getting email notifications of replies to my posts, including your reply.

Was this reply helpful? Yes No
braxx201
Author
Level 2
38 21 0 0
Message 6 of 6
Flag Post
HP Recommended

I tried HP support but it is not an option as I am out of warranty and any cost involved would be more than the worth of the printer.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation