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‎10-08-2021 12:27 PM

HP Recommended
Product: Deskjet 3637
Operating System: Microsoft Windows 10 (64-bit)

All the trouble-shooting programs say that the printer is OK. I have ink, but the genuine HP cartridge is not producing any print, or even a black smudge after cleaning, etc etc. Neither color or black. Have uninstalled and reinstalled and have the latest up dates. BEFORE I buy a new cartridge, how will I be sure that it will work and not have wasted my money?

W10, HP Deskjet 3637`

Category:
1 person had the same question
7 REPLIES 7

‎10-12-2021 09:20 AM

HP Recommended

@braxx201

 

Welcome to the HP Support Community.

 

Is it able to copy well?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎10-12-2021 02:35 PM

HP Recommended

No, NOT no sign of ink -blank page, even though the screen says I have ink.

****BY THE WAY, I am NOT getting any replies to my  email address even though I have checked that option!

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‎10-17-2021 03:07 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-19-2021 12:58 PM

HP Recommended

I will do that.

BUT, I am STILL not getting email notifications of replies to my posts, including your reply.

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‎10-19-2021 01:06 PM

HP Recommended

I tried HP support but it is not an option as I am out of warranty and any cost involved would be more than the worth of the printer.

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‎10-25-2021 02:04 PM - last edited on ‎10-25-2021 02:47 PM by Retired

HP Recommended

One "edge case" is when you need an OLDER driver for a piece of equipment. The new driver would not allow me to use third-party refilled ink cartridges, claiming they were “damaged.” I fixed the problem by rolling back that update, and installing an older driver that did not require “new and genuine HP” cartridges.

 

I found this somewhere and maybe that will get my printer working again.

Can SOMEONE tell me how to roll back an update to a previous point?

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‎10-26-2021 12:57 PM

HP Recommended

@braxx201

 

Welcome to the HP Support Community.

 

Unfortunately that is not possible.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
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