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10-08-2021 12:27 PM
All the trouble-shooting programs say that the printer is OK. I have ink, but the genuine HP cartridge is not producing any print, or even a black smudge after cleaning, etc etc. Neither color or black. Have uninstalled and reinstalled and have the latest up dates. BEFORE I buy a new cartridge, how will I be sure that it will work and not have wasted my money?
W10, HP Deskjet 3637`
10-17-2021 03:07 AM
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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