Printer not working

[Jellyfish31]

I cancelled instant ink several months ago discarded the remaining ink and purchased new from a shop but my printer still will not work. Why won’t it recognise the new ink.

[Rainbow23]

Hi @Jellyfish31,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing cartridge issues with your HP ENVY 5532 E-All-In-One Printer after cancelling instant ink account.

Please check if you are still using any instant ink cartridges.

If not then,please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

Let me know if this helps and have a nice day ahead.

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