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‎03-01-2021 11:26 AM - edited ‎03-01-2021 02:24 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I have an HP officejet 8610 pro. I bought compatible cartridges for the printer and put them in. It was not recognizing the Cyan cartridge, so I did a semi full reset of the printer. Now I am stuck at the install cartridge screen, unable to proceed. Any help would be highly appreciated. I get setup date then setup time and then install the duplex cover and then install the cartridges that came with the printer. Unable to proceed from here. I tried touching the return icon (not lighted up) 4 times, but nothing happens. 

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2 people had the same question
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Accepted Solutions

‎03-02-2021 11:07 AM

HP Recommended

So I figured out the problem. The problem was the pin inside the printer head, one of the cyan cartridge pins was warped. Had to take a small pin screw driver and move it into place and it worked.

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1 REPLY 1

‎03-02-2021 11:07 AM

HP Recommended

So I figured out the problem. The problem was the pin inside the printer head, one of the cyan cartridge pins was warped. Had to take a small pin screw driver and move it into place and it worked.

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