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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ganesh_i83
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Printer part reset done and stuck at install cartridges

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HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

I have an HP officejet 8610 pro. I bought compatible cartridges for the printer and put them in. It was not recognizing the Cyan cartridge, so I did a semi full reset of the printer. Now I am stuck at the install cartridge screen, unable to proceed. Any help would be highly appreciated. I get setup date then setup time and then install the duplex cover and then install the cartridges that came with the printer. Unable to proceed from here. I tried touching the return icon (not lighted up) 4 times, but nothing happens. 

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Ganesh_i83
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So I figured out the problem. The problem was the pin inside the printer head, one of the cyan cartridge pins was warped. Had to take a small pin screw driver and move it into place and it worked.

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