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‎12-06-2024 11:03 PM

HP Recommended

When I print photos then my printer prints horizontal lines on the page from the top to the bottom. It does this on all pictures that I print

Category:
5 REPLIES 5

‎12-09-2024 07:46 AM

HP Recommended

Hi @49shakira,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎12-09-2024 01:34 PM

HP Recommended

I am having the same issues many others are having with a half page of horizontal lines when copying or scanning.  It does not happen when printing.  I have tried all the recommend cleaning procedures with no success.

 

This might require one-on-one interaction to fix the issue via remote assistance as this could be a hardware issue, can someone help me.

 

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‎12-09-2024 01:36 PM

HP Recommended

HP OfficeJet Pro 7740

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‎12-09-2024 01:40 PM

HP Recommended

HO OfficeJet Pro 7740

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‎12-11-2024 08:10 AM

HP Recommended

Hi @MentallyRetired,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Perform the steps from this document for copy and scan issues. 

 

Try updating the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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