Printer prints test sheet, will not print anything else, just rolls out blank page

[txfishbutt]

In the middle of a print job, my printer stopped printing from the queue. I checked the ink and printed the alignment page and the test page. Both were perfect. Now however, the machine seems to be printing, but just kicks out blank pages. I would appreciate any help. THX

[Kuroi_Kenshi]

Hi @txfishbutt,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer only printing test page!  

We're thrilled to have the opportunity to assist you and provide a solution.

Your HP DeskJet Plus 4152 is printing blank pages even though the alignment and test pages worked fine. This could be due to a software glitch, clogged printheads, or a driver issue.

Try these steps to fix it:

Restart Everything

• Turn off your printer and unplug it from power for 2 minutes.
• Restart your computer as well.
• Plug the printer back in and turn it on.
• Try printing again.

Clean the Printhead

Since the test page worked, ink might not be properly flowing during normal printing.

• On your printer’s control panel, go to Settings → Maintenance → Clean Printhead.
• If using HP Smart App, find Printer Maintenance and select Clean Printhead.
• Try printing again.

Check the Print Queue & Restart the Spooler

• Press Win + R, type services.msc, and press Enter.
• Scroll down and find Print Spooler.
• Right-click it and select Restart.
• Try printing again.

Reinstall the Printer Driver

• Go to Control Panel → Devices & Printers.
• Right-click your printer and select Remove device.
• Download the latest driver from HP’s website and reinstall it.
• Try printing again.

Print Using the HP Smart App

• Open the HP Smart App and try printing from there.
• If it prints correctly, your default printer settings may need to be adjusted.

Let me know if you need more help. 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[1Txfishbutt]

Followed steps. Machine prints information page beautifully but will not print from computer. Any ideas?

[Kuroi_Kenshi]

Hi @txfishbutt,

Thanks for trying those steps and updating me! 😊

Since your printer prints the information/test page just fine, but won’t print from the computer, that tells us the issue is almost definitely software or connection-related, not hardware.

Let’s try a few deeper steps to get this sorted out:

Check Default Printer Settings

Sometimes Windows assigns a "Microsoft XPS Document Writer" or “Fax” as the default.

Press Win + R, type control printers, and hit Enter.

Find your HP printer.

Right-click it → Set as Default Printer.

Try printing again.

Clear Stuck Print Queue

Press Win + R, type services.msc, press Enter.

Scroll to Print Spooler → Right-click → Stop.

Now go to: C:\Windows\System32\spool\PRINTERS → Delete all files inside.

Go back to services → Start Print Spooler again.

Try printing now.

Reinstall Drivers Cleanly

Even if you tried before, let's do a clean install to eliminate any driver corruption:

Disconnect the printer from USB/Wi-Fi temporarily.

Go to Control Panel > Devices and Printers → Right-click → Remove the printer.

Press Win + R, type printui /s /t2 → Remove all HP drivers listed.

Restart your PC.

Download & install the latest full driver package for your model from HP's website.

Reconnect the printer when prompted.

Test Using HP Smart App or Web Services

Open the HP Smart app → Try printing a document or photo.

If that works: it’s likely your printing program (e.g., MS Word or browser) needs a printer reset.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,