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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-13-2026 03:23 PM

HP Recommended

Error message tells me there is a problem with "printer or ink system.  Please restart; if problem persists contact HP."  
Problem persists. 
BTW when I have entered the Serial number from the back of the printer into your (HP's) support page, your app rejects it.

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1 REPLY 1

‎01-15-2026 04:48 AM

HP Recommended

Hi @Jamaladdin,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When encountering an error message indicating a problem with the printer or ink system, it is recommended to follow these steps:
 

Restart the Printer: Turn off the printer using the power button and disconnect the power cord. Wait for about a minute before reconnecting the power cord and turning on the printer.


Check Environmental Conditions: If the printer was stored or is currently in an environment below 5°C (41°F), allow it to warm up to room temperature. It may take up to 12 hours for the printer to reach an operational temperature.



I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

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