Printer region change to US needed

[Waqar_Mian]

Hello, 

I recently moved to the US, and need support to change the region of my printer. Will appreciate if an HP support agent can get in touch and help me through this process. Just bought some ink here from Chicago which doesn't work with my printer, keenly waiting for someone to reply. 

Best,

Waqar

[Jay_G24]

Hi @Waqar_Mian,

I'd like to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Waqar_Mian]

Dear Jay - many thanks for getting back to me. I just followed the instruction and sent you a private message with the clipboard material. What next?

Thanks in advance,

Waqar

[Waqar_Mian]

Hi Jay - just sent you a PM with the values using the Dubai cartridges, will appreciate your help on this. Printer is a brick otherwise...thanks

[Jay_G24 · Accepted solution]

 Could you share a screenshot of the region reset screen?

[Waqar_Mian]

Hi Jay - attached below (keeping  in mind original Dubai cartridges are still installed):

[Waqar_Mian]

Hi Jay - HP not letting me upload the screenshot for some reason. How can I send it to you? Information on it is pretty much the same as I sent you earlier though. 

Thanks,

Waqar