Printer regionalization from US to France - Officejet 3830

[labinot123]

I have an officejet 3830 that was using HP 63ink. I have moved to France and would like to use ink that is available here. I was told it is HP 302. Can you please let me know if this is correct and if I can regionalize my printer

[Irfan_06]

Hi @labinot123,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

Please find the compatible ink cartridges from the below image for your current region.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[labinot123]

Which country did you move from and to? US

Do you have the ink cartridges for both regions? No, I ran out of 63 so now have only 302

Do you have a printer USB cable or is it connected wirelessly? USB Cable

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Windows

2) Confirm the printer model. Officejet 3830

[Irfan_06 · Accepted solution]

Hi @labinot123,

Thank you for sharing the above information.

Please install the previous country ink cartridges or the new ones available in the current and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[labinot123]

Thank you!

[Irfan_06]

Hi @labinot123,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support