Printer requires starting ink cartridge after correct initialization

[Laurent1970]

After a correct installation and registration of my new Officejet Pro 1014e, everything was OK : I put new ink cartridges and printed some sheets. I turn it off for the week end

2 days after, I turn it on. And the printer indicates in French "Vous devez utiliser des cartouches neuves pour le démarrage". In English it must be something like : you must use new/starting cartridge to start.

I tried to put the cartridges received with the printer but I've always the same problem... Some help would be appreciated.

Calling from French part on BELGIUM. 

[Nal_NR]

Hi @Laurent1970 ,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Laurent1970]

Hello. I've sent back my printer to customer service.

They sent me back a new printer...

Thanks for your help