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- HP Community
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- Printer Ink Cartridges & Print Quality
- Printer states cartriges cannot be used until printer is en...

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04-01-2024 08:33 AM
I was enrolled to HP instant ink but due to change of circumstances I cancelled the subscription as I am no longer printing the amounts of documents that required me to have a contant supply of ink delivered to the door
Now I am unable to print anything as it states that I have to be enrolled into the instant ink to enable printing
04-03-2024 12:33 PM
Hi @Alison2728,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are not able to print after cancelling the instant ink service.
When you cancel the service:
- You can continue printing with Instant Ink supplies until the end of your current billing cycle.
- At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
- Your final monthly charge comes at the end of the billing cycle.
- The Paper Add-on service ends with your Instant Ink service.
Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee