Printer stuck Validating please wait

[Sneeze3014_23]

Hp officer Pro 9015e printer stuck validating Please wait

[Sneha_01]

Hi @Sneeze3014_23 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9015e printer is stuck on "Validating, please wait," here are some troubleshooting steps you can try:

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait about 60 seconds, then plug it back in and turn it on.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. You can do this through the HP Smart app or by visiting the HP support website.

Clear Print Queue:

• On your computer, go to Devices and Printers, right-click your printer, and select See what's printing. Cancel any pending jobs that might be causing the issue.

Check Network Connection:

• Ensure your printer is connected to the network properly. If using Wi-Fi, confirm that it’s on the same network as your computer.

Reset the Printer:

• If the problem persists, try performing a factory reset on the printer. This will erase all settings, so you may need to set it up again afterward.

Use HP Smart App:

• Open the HP Smart app on your computer or mobile device. See if it recognizes the printer and allows you to perform any actions.

Check for Hardware Issues:

• Inspect the printer for any error messages or warning lights. Ensure there are no paper jams or ink issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support