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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎10-13-2021 11:05 AM

HP Recommended
Product: HP officeJet pro 6968
Operating System: Microsoft Windows 10 (32-bit)

Have HP Instant ink.  I have installed 3 new cartridges they have sent to me.  Printer does not print blue ink.  Other colors are fine. 

Category:
6 people had the same question
1 REPLY 1

‎10-16-2021 07:08 AM

HP Recommended

@Barbwire1, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing blue and you have already replaced the ink cartridge thrice. This means the printhead has gone bad.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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