Printer won't print. Cleaned printhead several times, still won't print

[PDK71]

Printer won't print anything except a couple of blurry colored blocks.

No black printing in spite of cartridges (genuine HP) showing that they have ink. 

Used virtual assistant to try to troubleshoot including uninstalling printing, cleaning printheads multiple times.

Still no luck. Just blank pages. 

[Rainbow23]

Hi @PDK71,

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand that you are facing print quality issues with your HP OfficeJet Pro 8025 All-In-One Printer.

Please follow the steps listed below to clean the printhead.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead. A test page prints.

4. Examine the test page.

5. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the print quality is acceptable, touch Done.

You may also check this document.

Let me know if this works and have a good day.

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