Printer won't print pink color

[Phantombrainz]

I've been trying to print something, but the only colors my printer will print is blue and yellow. No pink hues will come out. I clean the printhead, colors using pink print, but a bit streaky. Upon following it up with a print quality report, it either prints very little pink or none at all. Then, when printing the photos, they come out in blue and yellow. 

[Sneha_01]

Hi @Phantombrainz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is having trouble producing pink hues, which typically involves issues with the magenta ink. Here’s a detailed approach to troubleshooting and resolving the issue:

1. Check Ink Levels

• Inspect Ink Cartridges: Ensure the magenta ink cartridge is not empty or low. Replace it if necessary. Sometimes, even if a cartridge isn’t completely empty, it might not be supplying ink properly.
• Verify Installation: Make sure the cartridge is installed correctly and seated firmly.

2. Perform Printhead Cleaning

• Automatic Cleaning: Use the printer’s built-in cleaning function:
  • Go to your printer settings on your computer or the printer’s control panel.
  • Find the option for printhead cleaning or maintenance.
  • Follow the prompts to perform a standard cleaning cycle.
• Deep Cleaning: If the standard cleaning doesn’t resolve the issue, consider performing a deep cleaning cycle if your printer has that option. Note that deep cleaning uses more ink.

3. Printhead Alignment

• Align Printheads: Sometimes misalignment can cause color issues:
  • In your printer settings, find the option to align printheads.
  • Follow the instructions to perform the alignment process.

4. Check for Clogged Nozzles

• Nozzle Check: Print a nozzle check pattern (often available through the printer’s settings). This can show if there are any clogged nozzles in the printhead.
• Manual Cleaning: If you see gaps in the magenta part of the nozzle check pattern, you might need to manually clean the printhead:
  • Carefully remove the printhead if your printer model allows it.
  • Use a lint-free cloth and a small amount of distilled water or isopropyl alcohol to gently clean the nozzles. Be cautious not to damage the printhead.

5. Replace Magenta Cartridge

• Try a New Cartridge: If cleaning and alignment don’t help, try replacing the magenta ink cartridge with a new one, even if the current one seems to have ink. Sometimes cartridges can be faulty.

6. Check for Firmware or Software Updates

• Update Printer Firmware: Ensure your printer’s firmware is up to date. Check the HP website for any available updates.
• Update Printer Drivers: Make sure your printer drivers are up to date on your computer. Sometimes driver issues can affect print quality.

7. Perform a Printhead Test

• Print Quality Report: If you haven’t already, print a quality report or test page from your printer’s settings. This will help diagnose whether the problem is specific to the magenta color or if it’s more widespread.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support