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‎08-09-2025 11:54 AM

HP Recommended

HP officeJet Pro 8025e All in one printer (1K7K3A). My printer is printing codes, gibberish. No changes were made. I have shut it down. I have changed the ink. How do I fix this? 

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1 REPLY 1

‎08-12-2025 02:32 AM

HP Recommended

@TC9159, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

If your HP OfficeJet Pro 8025e All-in-One Printer is printing gibberish or random characters, it’s often due to a communication issue between the printer and the computer. Here are some steps to help resolve this:

Power Cycle the Printer

  • Turn off the printer.
  • Unplug the power cord from the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug it back in and turn it on.

Check the Connection

  • If you're using USB, try a different USB port or cable.
  • If you're using Wi-Fi, ensure the printer is connected to the correct network. You can print a Network Configuration Page from the printer's control panel to verify.

Reinstall the Printer Driver

Sometimes the driver may become corrupted. Reinstalling it can help.

  • Go to the official HP support page: Official HP® Support
  • Download and install the latest full-feature driver for your operating system.
  • After installation, restart your computer and try printing again.

Clear the Print Queue

  • On your computer, go to Control Panel > Devices and Printers.
  • Right-click your printer and select See what's printing.
  • Cancel all pending jobs.
  • Try printing a fresh document.

If the Issue Persists

  • Try printing from a different application or device (e.g., phone or tablet).
  • If the gibberish only appears from one app, it may be a software-specific issue.
  • You can also try printing a Test Page directly from the printer’s control panel to rule out hardware issues.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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