Printerhead missing

[Sara7773]

Officejet Pro 8600 keeps telling me there is a problem with my printhead. 

[Max3Aj]

Hi @Sara7773, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "Printhead Missing or Failed" error on your HP OfficeJet Pro 8600 could be due to a hardware issue, dirty contacts, or a problem with the ink cartridges. Try the following troubleshooting steps:

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 2-3 minutes.
• Plug it back in and turn it on.
• Check if the error persists.

Reseat the Printhead

• Open the printer cover and wait for the carriage to move to the center.
• Remove the ink cartridges one by one.
• Lift the printhead latch and gently remove the printhead.
• Reinsert the printhead securely and lock the latch.
• Reinstall the ink cartridges and close the printer.
• Check if the error is resolved.

Clean the Printhead Contacts

• Power off the printer and remove the printhead.
• Use a lint-free cloth slightly dampened with distilled water to clean the gold contacts on the printhead and inside the printer.
• Let it dry for 5 minutes, then reinstall it.
• Check if the issue is resolved.

Check for Ink Cartridge Issues

• Ensure you are using genuine HP ink cartridges.
• If any cartridges are low, replace them.
• Try removing and reinserting each cartridge.

Update Firmware

• Go to HP support website, download, and install the latest firmware update for your printer.

Replace the Printhead (if necessary)

• If the error persists, the printhead may be defective and needs replacement.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support