Printing Issue with New Cartridges

[RoEsper]

I have installed all new print cartridges in my HP OfficeJet Pro 8020e series and it's not printing correctly.  Almost looks like ink is running out.  Tried resetting to default; removing and putting back cartridges, nothing seems to be working.

[A_Gayathri]

Hi @RoEsper,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025e isn't printing correctly after installing new cartridges, there are several steps you can take to troubleshoot the issue. Here’s a detailed guide to help you resolve this problem:

1. Check Cartridge Installation

Ensure that the cartridges are correctly installed:

• Turn on the printer.
• Open the printer’s access door to the cartridges.
• Make sure each cartridge is securely snapped into its slot.

2. Use Genuine HP Cartridges

Verify that you are using genuine HP cartridges. Non-HP cartridges might cause printing issues.

3. Clean the Printhead

Sometimes, the printhead might need cleaning:

• On the printer's control panel, navigate to the maintenance menu.
• Select "Printer Maintenance" or "Tools".
• Choose "Clean Printhead" or a similar option.

4. Run a Printhead Alignment

Aligning the printhead can improve print quality:

• Go to the printer’s control panel.
• Select "Printer Maintenance" or "Tools".
• Choose "Align Printhead".

5. Check for Firmware Updates Update the firmware on an HP printer

Make sure your printer's firmware is up to date:

• Connect your printer to the internet.
• Go to the printer's settings menu.
• Check for updates and install any available firmware updates.

6. Print a Test Page

Printing a test page can help identify the issue:

• From the printer’s control panel, navigate to "Settings" or "Printer Maintenance".
• Select "Print Quality Report" or "Print Test Page".

7. Manually Clean the Printhead

If automatic cleaning doesn't work, you might need to clean the printhead manually:

• Remove the cartridges.
• Remove the printhead from the printer.
• Clean the printhead with a lint-free cloth and distilled water or a specific printhead cleaning solution.

8. Check Ink Levels

Although you have new cartridges, double-check the ink levels:

• Go to the printer’s control panel.
• Check the ink levels in the "Ink" or "Supplies" menu.

9. Reset the Printer

Perform a power reset on the printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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