Printing has new cartridge but will not print error: problem with printer or ink system

[Terishelton]

I installed new HP ink cartridges and it has an error that says there is a problem with the printer or ink system.  I have turned off several times and same error comes up.

[Max3Aj]

Hi @Terishelton, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here are a few steps you can try to resolve the issue:

Check for Firmware Updates: Ensure your printer has the latest firmware. You can find updates on the HP Support website.

Reinstall Cartridges: Turn off the printer, remove all cartridges, turn it back on, and then reinsert the cartridges one by one. This can help the printer recognize the cartridges properly.

Clean Cartridge Contacts: Use a lint-free cloth or cotton swab dipped in distilled water to gently clean the electrical contacts on both the cartridges and the printer. Allow them to dry before reinserting the cartridges.

Inspect for Damage: Check the cartridges for any physical damage. If you find any, replace the damaged cartridge.

Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 2-3 minutes before plugging it back in.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[JimBob73]

Is it possible to talk to a real person?  If so, please provide phone number.