Printing head issue on HP OfficeJet Pro 8025 62.80.13

[Concorde73]

I get the error message from my printer 62.80.13 and there is no colour printing possible. Even black is poor. Only yellow works.

[Raj_05]

Hi @Concorde73,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a printer head issue on your HP OfficeJet Pro 8025. The error code "62.80.13" typically indicates a problem with the printer's print head. Here are some steps you can take to try and resolve the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a couple of minutes, and then plug it back in and turn it on.
• Check Ink Levels: Ensure that all ink cartridges have sufficient ink levels. Low ink levels can affect print quality.
• Clean Print Heads: Most printers have a utility for cleaning print heads. You can usually find this option in the printer's settings menu. Run the print head cleaning utility to remove any dried ink or debris that may be obstructing the print heads.
• Align Print Heads: If the printer has an option to align print heads, use it. Proper alignment ensures that the ink is distributed evenly on the page, improving print quality.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can resolve compatibility issues or bugs that may be causing the problem.
• Inspect Print Heads: Physically inspect the print heads for any signs of damage or clogging. If you see any debris or dried ink, carefully clean the print heads using a lint-free cloth lightly dampened with water or isopropyl alcohol.
• Replace Print Heads or Ink Cartridges: If none of the above steps resolve the issue, it's possible that the print heads or ink cartridges may need to be replaced.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support