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‎08-16-2021 12:14 PM - edited ‎08-16-2021 12:21 PM

HP Recommended
Product: Color Laserjet Pro MFP M281fdw

My laser printer is not printing in good quality. Black printing is extremely light and color printing is not working at all.  Printer just stopped working all of a sudden, I did not switch computers or install any  new software. I get no error messages and I've followed every suggested procedure to clean/align/reset toner, NOTHING has worked.  My warranty is expired and I cannot get ANY support from HP to help me out other than these community boards. 

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2 people had the same question
3 REPLIES 3

‎08-16-2021 03:41 PM

HP Recommended

If you print the demo page from the control panel of the printer how does that look? If it is bad as well then you either have a supply issue with cartridges or a hardware issue with the printer. I have dealt with cases where one bad cartridge caused all colors to stop working properly due to the bad cartridge shorting out the High voltage power supply.

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‎08-16-2021 03:53 PM

HP Recommended

The demo page prints terribly. I have replaced all ink cartridges three and both times its the same issue. I thought the first time around that I bought a dud ink cartridge so I got it replaced. That didn't work. I then bought a different brand, still the same issue. Demo PageDemo Page

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‎08-17-2021 02:12 PM

HP Recommended

In your expertise, will this issue still be covered within the one-year manufacturer's warranty if it was within the one-year timeframe.

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