Printing takes several minutes and is interrupted by pointless repeating message

[gorney]

It takes 5 minutes to print a document and a message keeps appearing that says 'Genuine HP cartridge(s) installed. Black - HP Vivera Inks work with HP printers to produce great results'

I click OK and 'In the future do not show this information' but the message window keeps appearing, over and over again. I can't make it go away. After several minutes the document finally prints but the message keeps appearing and I can't get rid of it.. Why is this happening?

[sandytechy20]

@gorney

Welcome to the HP support community.

I understand that you are getting "Genuine HP cartridge(s) installed" messages, I am glad to assist you.

Perform a power reset, Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[gorney]

That's great. How does this help me?

[sandytechy20]

@gorney

Try the above-mentioned steps and let me know the outcome for further assistance.

[gorney]

Sorry, those steps did not fix the problem.

[sandytechy20]

@gorney

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[gorney]

Thanks but "this [phone support] service is temporarily unavailable. Please try again later."

[sandytechy20]

@gorney

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[gorney]

Thanks. When can I expect to hear from them?

[gorney]

Will I be hearing from anyone?