Printing with black ink only - HP OfficeJet Pro 9015e

[ANNA_A]

Hello everyone. We purchased a HP OfficeJet Pro 9015e All-in-One Printer 2 years ago. We seldom use the printer and unfortunately have to buy new cartridges, even though the are at least 3/4 full. I have set the print preferences to black ink only but it will not print as it want the other 3 cartridges to be replace. As this is becoming a costly exercise, is there any way that I can set it up to only use the black ink?

Thank you

[Nal_NR]

Hi @ANNA_A,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Follow the steps from this document and see if that helps

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ANNA_A]

Good morning

Thank you for your reply, but I think I didn't make myself too clear.

The problem is that I do not want to replace the empty color cartridges, and I want the printer not to check for them, when it switches on, so that it allows me to print with black ink only.

I have changed the defaults to black ink only in printer preferences, but the printer still checks the cartridges and will not move from that point.

I have another HP color printer that actually allows me to print without all color cartridges. That's what I was hoping for.

Is that possible?

Thank you 

[Sneha_01]

Hi @ANNA_A,

The printer will only work when both the cartridges are inserted and working.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support