Prnter printing blank pages

[Finley44]

I put in a couple non HP ink cartridges to print and printer would not print but just gave me error message.  I replace those cartridges with HP ink (now all the cartridges are HP) and my printer will only print blank pages.  I turned the printer off and on and went through troubleshooting but will still only print blank pages.  Did the non HP magenta and yellow ink screw up the printer.  Is there some way I can reset everything so it will print?

[Nal_NR]

Hi @Finley44,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can only imagine how frustrating it must be to go through all that effort and still end up with blank pages, especially after switching back to the original HP cartridges. It’s disheartening when you’re just trying to get things working again.

• If blank pages print from an inkjet printer, make sure that the printer has ink, printheads are clean, the correct settings are being used, and the printer firmware is up to date.
• Check ink levels and replace any low or empty cartridges. See Check HP printer ink or toner levels for help.
• Press the information button () to print a test page directly from the printer.
• If the test page is blank, continue to the next step to clean the Printhead.
• If the page prints correctly, skip to the step to check print settings.
• Clean the Printhead if the test page was blank.
• Load plain white paper in the tray.
• Run the cleaning tool.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

• Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.
• If the page that prints has defects, the Printhead might be badly clogged. Run up to two more cleaning cycles.
• If the page that prints still has defects after three cleanings, replace the cartridges. See HP Printers - Ink Cartridge and Printhead Limited Warranty to check if the cartridges are covered under HP's warranty.
• Make sure that the color, paper type, paper size, and quality settings are correct for your print job.
• Windows: From the application, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.

Mac: Click the Spotlight icon to search for and open Preview. Click File > Open to open the item, and then click File > Print.

See HP print settings guide for more help with print settings.

Update the printer firmware. For help, see Update the firmware on an HP printer.

If the previous steps have not fixed the problem, Contact HP Customer Support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.