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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-03-2022 08:32 AM

HP Recommended
Product: HP 6970
Operating System: macOS 11.0 Big Sur

Does the 3 year Protection Plan cover the replacement of print heads that get clogged and go bad?

Category:
1 REPLY 1

‎01-08-2022 07:39 AM - edited ‎01-15-2022 12:53 PM

HP Recommended

@RetiredRoy

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
To get the answer to this question, under the HP care pack warranty your printer will be eligible for any kind of repair or replacement. If you have already performed the steps from the document HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues | HP® Custo... and the issue persists, it could be a hardware failure. (refer to Step 2: Clean the printhead) 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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