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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Protection plan on Sam’s says 3 years HP says expired

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02-12-2025 09:59 AM
My printer has black ink splattered everywhere. Cleaned it. Now it’s printing again. No idea what happened. But bought from Sam’s club and it says I have a 3 year protection plan and hp says it’s expired… how can I get help with fixing my printer?
02-16-2025 03:03 PM
@JennyMcvey20, Welcome to the HP Support Community! We're thrilled to have you here!
Thanks for posting your query! We're here to help you navigate the warranty dispute process.
To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16
It's packed with steps to help you raise a warranty dispute.
While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty
We hope this helps you get back on track!
Take care, and have an amazing day!
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I am an HP Employee